This section explains how to troubleshoot problems that occur while using the ScanSnap.
MacOS 10.15 Catalina Support. Epson will provide macOS 10.15 Catalina drivers and software for Epson products on an on-going basis. To check for macOS 10.15 Catalina support for your Epson product, please return to our Support Home page and search for your product. For additional support, see our macOS 10.15 Catalina FAQs.
Customer Support
High-traffic questions
- ScanSnap connection related questions
- Other questions
Troubles Related to Power for the ScanSnap
Troubles Related to Installation
Troubles Related to Connections and Communication
Troubles Related to License Authentication and ScanSnap Account
Scansnap Update For Macos Catalina
Troubles Related to Actions of ScanSnap Home
Troubles Related to Scanning
Troubles Related to Overlapping of Documents (Multifeed)
Troubles Related to Carrier Sheet
Troubles Related to Scanned Results
Troubles Related to Application Linkage
Troubles Related to Cloud Service Linkage
Troubles Related to Search
Troubles Related to Content Data Record Management
Troubles Related to Migrating from ScanSnap Manager to ScanSnap Home
Troubles Related to Firmware Update
Resetting the ScanSnap Settings
Updates for ScanSnap related software are available for free from our download server. This is called ScanSnap Online Update.
It is recommended that you keep your program updated to enhance security, operability and functions of ScanSnap Home.
Scansnap Update For Mac Catalina Error Free
Scansnap Update For Mac Catalina Error Code
To update the software, you need to have access to the Internet.
Log on as a user with Administrator privileges.
To update the software, you need to have access to the Internet.
Log in as a user with Administrator privileges.
For the software programs that can be updated, refer to here.
For information on ScanSnap Home updates, refer to here.
To check the updates automatically
If you enable updates to take place automatically in ScanSnap Online Update, you can check the latest updates, notification, and available software programs regularly.
Proceed with the update of a software as you follow the instructions.
For details, refer to the ScanSnap Online Update Help.
To check the updates immediately
You can manually check whether a newer version of the program is available.
Display the Main Window of ScanSnap Home.
For details, refer to To Display the Main Window.
Select [Help] → [Online update (check for updates)] on the menu to check whether a newer version of the program is available.
If a newer version of the program is available, update the software by following the instructions.
For details, refer to the ScanSnap Online Update Help.
Display the Main Window of ScanSnap Home.
Click the [ScanSnap Home] icon in the application list that appears when you click Launchpad in the Dock.
Select [Help] → [Online update (check for updates)] on the menu bar to check whether a newer version of the program is available.
If a newer version of the program is available, update the software by following the instructions.
For details, refer to the ScanSnap Online Update Help.